Terms and Conditions

RELEVANT INFORMATION

It is a necessary requirement to purchase the products offered on this site that you read and accept the following Terms and Conditions written below. The use of our services as well as the purchase of our products will imply that you have read and accepted the Terms and Conditions of Use in this document. All products and procedures that are offered by our website could be created, charged, sent or presented by a third party website and in such case would be subject to their own Terms and Conditions. In some cases, to purchase a product, registration by the user will be necessary, with the entry of reliable personal data and definition of a password.

The user can choose and change the password for their account management access at any time, if they have registered and it is necessary for the purchase of any of our products. Cutis does not assume responsibility if you give said key to third parties.

All purchases and transactions carried out through this website are subject to a confirmation and verification process, which could include verification of product stock and availability, validation of the payment method, validation of the invoice (if applicable) and compliance with the conditions required by the selected payment method. In some cases email verification may be required.

The prices of the products offered in this Online Store are valid only for purchases made on this website.

 

LICENSE

Cutis, through its website, grants a license for users to use the products that are sold on this website in accordance with the Terms and Conditions described in this document.

 

UNAUTHORIZED USE

If applicable (for the sale of software, templates, or other design and programming products) you may not place one of our products, modified or unmodified, on a CD, website or any other medium and offer them for redistribution or resale of any kind.

 

PROPERTY

You may not claim intellectual or exclusive ownership of any of our products, modified or unmodified. All products are property of the content providers. Unless otherwise specified, our products are provided without warranty of any kind, express or implied. In no event will this company be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses resulting from the use or inability to use our products.

 

REFUND AND WARRANTY POLICY

In the case of products that are irrevocable non-tangible goods, we do not issue refunds after the product is shipped, it is your responsibility to understand before purchasing. We ask that you read carefully before purchasing it. We only make exceptions to this rule when the description does not fit the product. There are some products that may have a guarantee and the possibility of refund but this will be specified when purchasing the product. In such cases the warranty will only cover factory defects and will only become effective when the product has been used correctly. The warranty does not cover breakdowns or damage caused by improper use. The terms of the warranty are associated with manufacturing and operating failures under normal conditions of the products and these terms will only be effective if the equipment has been used correctly. This includes:

– According to the technical specifications indicated for each product.

– Under environmental conditions in accordance with the specifications indicated by the manufacturer.

– In specific use for the function with which it was designed from the factory.

– In electrical operating conditions in accordance with the indicated specifications and tolerances.

 

ANTI-FRAUD CHECK

The customer's purchase may be postponed for anti-fraud verification. It may also be suspended for longer for a more rigorous investigation to prevent fraudulent transactions.

 

PRIVACY

Cutis guarantees that the personal information you send has the necessary security. The data entered by the user or in the case of requiring validation of the orders will not be delivered to third parties, unless it must be revealed in compliance with a court order or legal requirements.

Subscription to promotional email newsletters is voluntary and may be selected when creating your account.

Cutis reserves the rights to change or modify these terms without prior notice.

 

SHIPPING POLICY

At the moment we are not making shipments, all orders must be picked up at our clinic.

 

RETURN POLICY
Thank you for shopping at Cutis!

We offer refund and/or exchange within the first 30 days of your purchase. If 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges:

Your item must be unused and unopened and in the same condition as you received it.
The item must be in the original box.
To complete your return, we require a receipt or proof of purchase.
Only regular priced items can be refunded; sale items cannot be refunded.
If the item in question was marked as a gift when it was purchased and was shipped directly to you, you will receive a gift credit for the value of your return.
Changes (if applicable)

We only replace items if they are faulty or damaged. If you need to exchange it for the same item, please email us at and send your item to: (Relevant address).

Exempt Goods

The following goods are exempt from refunds:

Gift cards (gif cards).
Some health and personal care items.
Any item that is not in its original condition, is damaged, or is missing a part for reasons not due to our error.
Any item returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, then your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain number of days.

Late or missing refunds

If you haven't received a refund yet, first check your bank account again. Next, contact your credit card company. It may take some time before your refund is officially posted.

If you have done all this and still have not received your refund, please contact us at (email and/or phone number).

Shipment

Please do not return the product to the manufacturer. It must be delivered to the office 10 Ave. Las Cumbres Suite 201 Guaynabo, PR.

You will be responsible for returning your item to the office.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it takes for your exchanged product to reach you may vary.